Archives

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    Are there steroids or drugs in any of these formulas?

    No. All of the products we represent for dogs and horses are 100% STEROID and DRUG-FREE.


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    Can I buy advertising on your site?

    NO – we don’t accept paid advertising or put up commercial links of any kind.


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    Can I use images taken from your site?

    NOT WITHOUT OUR PERMISSION – all images sent to us in the customer testimonials section and graphic representations used within the equinat-USA.com website are the property of equinat-USA.com and the UK manufacturer Aromesse, and GreenUdders.com in the USA.

    This group of collective works are the property of equinat-USA.com, its parent company and or affiliated agencies and may not be reproduced in whole or part for business, commercial or personal use without our expressed written consent. All photographs sent to us by customers, images and illustrations are a collective of copyrighted creative works owned by us, our parent company and affiliates.

    You are prohibited using any of these collective copyrighted works in whole or in part without our expressed written consent. This prohibited use also includes reproducing, publishing, distributing, displaying, modifying or creating derivative works from, in whole or in part of all images connected to this site.

    We freely encourage the social network aspect of sharing links to our site, and we will grant special use permission for images used on other pertinent websites in linking to our site for the promotion of equinat-usa.com but ask that you contact us first to get permission for those images.


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    Why is “DressThatMan.com” affiliated with equinat-USA.com?

    “DressThatMan.com Incorporated” owns and operates the equinat-USA.com retail distribution site, as the sole retail distributor importing these products into the USA from the manufacturer in the UK. Our main e-commerce business is a Men’s Vintage Clothing store online – aptly named DressThatMan.com, so… if you’re in the market for top quality mens vintage clothing – then feel free to check us out HERE.

    We have made changes to our checkout process and, to avoid customer confusion, your credit card statement now reads EQUINAT USA – which is still owned and operated by DressThatMan.com Incorporated, but is now operating in the background of this site.

    For more about us and why we have brought the retail Equinat and PetNat line of products into the USA from England, as well as representing the USA made GreenUdders.com natural dog grooming products – the see the about us section.


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    If I place an order, how soon do you ship?

    If you get your order in by 9 am EST, and choose the standard USPS shipping option, your order will be shipped within 1 to 3 business days – Monday through Friday, except for holidays. Go here for more information about ordering.

    If you get your order in by 9 am EST and reside within the USA, and you choose the FedEx 2 day shipping option your order will ship the same dayMonday through Friday, except for holidays.

    Can I get my order shipped express? YES, If you reside within the contiguous USA – that is, within the 48 adjoining states (EXCLUSIONS are: Alaska, Hawaii and all offshore US territories possessions including American Samoa, Guam, the Northern Marina Islands, Puerto Rico and the US Virgin Islands)

    PLEASE NOTE: It takes 2 business days to reach you via FedEx 2 day service, and FedEx only picks up Monday through Friday. For example, if you order on Friday after 9 am EST, your order will ship via FedEx on Monday and you will receive it by Wednesday. They do NOT count the day they pick the parcel up – if they picked it up on Monday and you received it on Tuesday, that would be a FedEx overnight parcel.

    If your FedEx order is shipped ON FRIDAY – via the 2-day FedEx option, you will not receive it until Tuesday the following week. A FedEx overnight parcel shipped on Friday will be received on Monday.

    Overnight FedEx packages – FedEx delivers 5 days a week and this service DOES NOT include Saturday delivery. If you order Friday before 9 am EST, you will not receive your parcel until Monday.

    EXCEPTIONS to the above shipping rules:
    Of course, we cannot control outside influences that may occasionally disrupt our daily flow of work. Including, but not limited to, power outages resulting in the loss of internet services we rely on to do business, and delays by the package carriers due to weather or other unforeseen occurrences. Fortunately, 99.98% of the time – everything flows as it should.


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    Can I place an order by phone or mail-in an order?

    No. Sorry, but we we don’t accept orders via telephone or mail-in. We are confident our site is secure, and we never see your credit card details – that aspect of the business is handled by our credit card merchant. Your credit card details are NOT stored in a database anywhere on our server. Go here for more information about ordering.

    You can also purchase a prepaid Visa Gift Card , a prepaid Mastercard Gift Card or, a prepaid Discover Gift Card to use when shopping online. Although we do believe that using your credit card when purchasing from equinat-USA.com is more secure than having your card picked up from the table at a restaurant, yet we understand your concerns if you have never used a credit card online.


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    Do you have a telephone number so I can call you?

    No. Sorry, but we don’t have a telephone line for equinat-USA, if you have questions or need to contact us please refer to the contact page and send us an email. We answer email 5 days a week during regular office hours. When we are swamped, it might take us a bit to get back to you!

    The telephone number on our parent company website is for DressThatMan.com customers only, operators are not equipped to answer inquiries regarding the equinat-USA.com line of products.

    If you have specific questions regarding the PetNat Dermacton or Equinat line of imported products that are not answered here, or on our ordering page, please contact the UK manufacturer Aromesse. If you have questions regarding an order that you have placed – please contact us.


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    Can I buy these products wholesale in bulk for resale?

    No. The Equinat and PetNat line of retail products cannot be obtained at wholesale pricing for resale within the USA, or in the UK. Equinat-USA is the sole distributor for the imported Aromesse line of products within the USA selling directly to the consumer in the USA and Canada to keep costs down.


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    Can I buy these products from my Veterinarian or in stores in the USA?

    No. The Equinat and PetNat line of retail products are currently only available on the UK manufacturer website Aromesse, or on the USA website Equinat-USA.com. Although, if you reside in England, there are some tack shops in the UK that carry the equinat line of products for horses. Please contact Aromesse directly for those locations in the UK.

    Equinat-USA is the sole retail distributor in the USA and we’ve imported these products from the UK manufacturer to be sold directly to the consumer, thus eliminating the middle man. You won’t find these vastly superior natural healing products for dogs and horses in local stores in the USA or in Canada and you can’t buy them from your Vet – if you could, you’d probably be paying a LOT more.

    All of the products we sell are intended for individual end consumer use.

    The Green Udders brand line of all natural dog grooming products are made in the USA and, Equinat-USA is the sole retail distributor.


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    Can I use the products made for dogs on my cat?

    No. Since these products were specifically created for use in dogs, the manufacturer does NOT recommend their use on cats