FAQ

According to the manufacturer / developer: Dermacton products are safe to be used on all puppies over 12 weeks old – once you have completed the double patch test.

 

Transaction failures

Failed AVS Check: 10554-The transaction was refused.

This error typically occurs when the billing address entered does not match what is on file with your financial institution.  Note that an exact match to the address your financial institution has on file, has to be entered for a transaction to complete with our card processor.  This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.   Also be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account.

Credit card issuers will authorize a transaction with an incorrect name and even incorrect billing address – because any chargebacks they just claw back from the merchant. We have strict fraud checks, the billing address must be correct for the transaction to complete. When your card issuer gives a pass – they put the funds on hold, but those charges never leave your account – depending on your card issuer they will release those funds back to your account within 48hrs. If you need those funds now contact your card issuer.

No. All of the products we represent for dogs and horses are 100% STEROID and DRUG-FREE.

NO – we don’t accept paid advertising or put up commercial links of any kind.

NOT WITHOUT OUR PERMISSION – all images sent to us in the customer testimonials section and graphic representations used within the equinat-USA.com website are the property of equinat-USA.com and the UK manufacturer Aromesse, and GreenUdders.com in the USA.

This group of collective works are the property of equinat-USA.com, its parent company and or affiliated agencies and may not be reproduced in whole or part for business, commercial or personal use without our expressed written consent. All photographs sent to us by customers, images and illustrations are a collective of copyrighted creative works owned by us, our parent company and affiliates.

You are prohibited using any of these collective copyrighted works in whole or in part without our expressed written consent. This prohibited use also includes reproducing, publishing, distributing, displaying, modifying or creating derivative works from, in whole or in part of all images connected to this site.

We freely encourage the social network aspect of sharing links to our site, and we will grant special use permission for images used on other pertinent websites in linking to our site for the promotion of equinat-usa.com but ask that you contact us first to get permission for those images.

If you get your order in by 9 am EST, and choose the standard USPS shipping option, your order will be shipped within 1 to 3 business days – Monday through Friday, except for holidays. Go here for more information about ordering.

If you get your order in by 9 am EST and reside within the USA, and you choose the FedEx 2 day shipping option your order will ship the same dayMonday through Friday, except for holidays.

Can I get my order shipped express? YES, If you reside within the contiguous USA – that is, within the 48 adjoining states (EXCLUSIONS are: Alaska, Hawaii and all offshore US territories possessions including American Samoa, Guam, the Northern Marina Islands, Puerto Rico and the US Virgin Islands)

PLEASE NOTE: It takes 2 business days to reach you via FedEx 2 day service, and FedEx only picks up Monday through Friday. For example, if you order on Friday after 9 am EST, your order will ship via FedEx on Monday and you will receive it by Wednesday. They do NOT count the day they pick the parcel up – if they picked it up on Monday and you received it on Tuesday, that would be a FedEx overnight parcel.

If your FedEx order is shipped ON FRIDAY – via the 2-day FedEx option, you will not receive it until Tuesday the following week. A FedEx overnight parcel shipped on Friday will be received on Monday.

Overnight FedEx packages – FedEx delivers 5 days a week and this service DOES NOT include Saturday delivery. If you order Friday before 9 am EST, you will not receive your parcel until Monday.

EXCEPTIONS to the above shipping rules:
Of course, we cannot control outside influences that may occasionally disrupt our daily flow of work. Including, but not limited to, power outages resulting in the loss of internet services we rely on to do business, and delays by the package carriers due to weather or other unforeseen occurrences. Fortunately, 99.98% of the time – everything flows as it should.

No. Sorry, but we we don’t accept orders via telephone or mail-in. We are confident our site is secure, and we never see your credit card details – that aspect of the business is handled by our credit card merchant. Your credit card details are NOT stored in a database anywhere on our server. Go here for more information about ordering.

You can also purchase a prepaid Visa Gift Card , a prepaid Mastercard Gift Card or, a prepaid Discover Gift Card to use when shopping online. Although we do believe that using your credit card when purchasing from equinat-USA.com is more secure than having your card picked up from the table at a restaurant, yet we understand your concerns if you have never used a credit card online.

No. Sorry, but we don’t have a telephone line for equinat-USA, if you have questions or need to contact us please refer to the contact page and send us an email. We answer email 5 days a week during regular office hours. When we are swamped, it might take us a bit to get back to you!

The telephone number on our parent company website is for DressThatMan.com customers only, operators are not equipped to answer inquiries regarding the equinat-USA.com line of products.

If you have specific questions regarding the PetNat Dermacton or Equinat line of imported products that are not answered here, or on our ordering page, please contact the UK manufacturer Aromesse. If you have questions regarding an order that you have placed – please contact us.

No. The Equinat and PetNat line of retail products cannot be obtained at wholesale pricing for resale within the USA, or in the UK. Equinat-USA is the sole distributor for the imported  line of Petnat and Equinat products within the USA selling directly to the consumer in the USA and Canada to keep costs down. There are quantity discounts programmed into the shopping cart.

The Equinat and PetNat line of retail products are currently only available on the UK manufacturer website Aromesse, or on the USA website Equinat-USA.com.

Equinat-USA is the sole retail distributor in the USA and we’ve imported these products from the UK manufacturer to be sold directly to the consumer, thus eliminating the middle man. A handful of vets are buying the products in bulk and retailing them to their customers. Saving their customers shipping fees, ask your vet.

All of the products we sell are intended for individual end consumer use. We have no objections to vets reselling them.

The Green Udders brand line of all natural dog grooming products are made in the USA and, Equinat-USA is the sole retail distributor.

No. Since these products were specifically created for use in dogs, the manufacturer does NOT recommend their use on cats

Yes we do. Please choose the product you are interested below for full instructions. The information provided by the manufacturers regarding individual products will open in a new browser window.

Directions for Use

Dermacton Cream & Spray
Dog Nose Job
Hot to Trot
Dermacton Shampoo Bar
Ultrasalve for Dogs
Aromaheel
Aromaitch
Ultrasalve for Horses

It’s been said if it sounds too good to be true – it probably is. BUT… this stuff is absolutely amazing and we hear that ALL of the time from delighted end users. The Equinat and PetNat line of products, as well as the Green Udders canine products line, are time-tested, gentle all natural ingredients and have a money back guarantee from the manufacturers if they don’t live up to their claims for your dog or horse when used as directed.

See the testimonials. See the guarantee. See for yourself!

Use in any or all of the Dermacton products in conjunction with each other or:

Choose Dermacton Cream for bald areas or areas where you can get it through the coat to the skin, and for the face – while avoiding directly applying the product into the eyes and mucus membranes.

Choose Dermacton Spray for applying to larger areas or when using on a dog with with longer hair.

Choose Ultrasalve for direct application to open wounds, abrasions, cuts, scrapes, scratches and hotspots on your dog. It’s a great product to keep on hand for as “first aid” for your dog. The same applies for the Equinat Ultrasalve sold for application on Horses.

Choose the Dermacton Shampoo Bar for use in conjuction with the spray or the cream – or by itself for a skin soothing, coat shine enhancing shampoo that contains no harsh SLS, SLES ingredients (sodium laureth sulfate, or sodium lauryl ether sulfate which is a harsh and inexpensive foaming agent) that can irritate skin. The Dermacton Shampoo Bar is suitable for dogs with extremely sensitive skin or for dog owners who simply want to use a more natural shampoo on their dog without harsh detergents and preservatives.

Dermacton  is a high quality, all natural steroid-free and drug-free formula that is also free of any petroleum ingredients. Dermacton is made from the highest quality natural ingredients, to safely provide a natural, non-steroid & drug-free alternative treatment for your dog.

Dermacton  is formulated with shea butter and beeswax that contains a unique proprietary blend of 13 pure essential oils and herbal extracts that are sourced from the around the world. The ingredients contained in the Dermacton line of products are human grade and are the finest quality therapeutic essential oils & herbal extracts available for optimal results.

Dermacton is light and highly nourishing and is easily absorbed into your dogs’ skin, and the soothing blend quickly works on your dogs damaged irritated and itchy skin.

All of these products have been specifically developed to be quick, easy and pleasant to use, and are all fully tried and tested and proven to work. They are made from the highest quality natural ingredients and safely provide a natural, non-steroidal & drug-free alternative treatment for your horse and dog.

The entire line of Dermacton products contains the same successful formulation of essential oils described above.

Dermacton only contains the highest quality natural ingredients including:

Nourishing Shea Butter – Luxurious and nourishing Shea Butter base, which is quickly absorbed into your dogs skin.

Healing Essential oils – Special proprietary blend of essential oils which have been specifically chosen for their anti-itch and skin soothing properties.

Natural Beeswax – Beeswax is a natural ingredient which helps to moisturize the skin, and also has anti-allergenic and anti-inflammatory properties.

Unique Herbal Extracts – A unique blend of Herbal extracts working with your dogs skin to help soothe & repair sore damaged skin

If you believe your animal may have an allergy to a specific natural ingredient, please contact the manufacturer Aromesse in the UK.

The Equinat and PetNat line of products were developed and are manufactured by Aromesse in the United Kingdom. Equinat-USA.com imports these products in bulk into the USA so you can get them FAST without potential delays that may be imposed in buying outside of the country.

The Green Udders brand line of all natural canine products we represent are made in the USA and, Equinat-USA is the sole retail distributor.

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